Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 43403 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43403		Issue :	2
	Detected Date:	30/10/2013		Detected Time:	15:51
	Start Date:	30/10/2013		Start Time:	15:47
	Anticipated Clear Date:	30/10/2013		Anticipated Clear Time:	19:15
	Next Update Date:	30/10/2013		Next Update Time:	19:00
	Incident Headline:	: ABERDOUR MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer en route to site to investigate this failure. Root cause and estimated time of repair are not known at present. Next update will be at 19:00 or sooner if significant progress made.
	Dialling Codes Affected:	01383

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STORNOWAY NODE 1202 : DEGRADED SERVICE : Reference 43364 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43364		Issue :	4
	Detected Date:	30/10/2013		Detected Time:	10:58
	Start Date:	30/10/2013		Start Time:	10:58
	Anticipated Clear Date:	30/10/2013		Anticipated Clear Time:	19:00
	Next Update Date:	30/10/2013		Next Update Time:	18:00
	Incident Headline:	: STORNOWAY NODE 1202 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. Engineer is now on site working with operational team to restore service. An engineer is also en route to a second site to aid with resolving this failure. Root cause and estimated time of repair are not known at present. Next update will be at 18:00.
	Dialling Codes Affected:	01851 01859

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ABERDOUR MUX 301 : LOSS OF SERVICE : Reference 43403 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43403		Issue :	1
	Detected Date:	30/10/2013		Detected Time:	15:51
	Start Date:	30/10/2013		Start Time:	15:47
	Anticipated Clear Date:	30/10/2013		Anticipated Clear Time:	17:53
	Next Update Date:	30/10/2013		Next Update Time:	16:53
	Incident Headline:	: ABERDOUR MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Root cause and estimated time of repair are not known at present. Next update will be at 18:00 or sooner if significant progress made.
	Dialling Codes Affected:	01383

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STORNOWAY NODE 1202 : DEGRADED SERVICE : Reference 43364 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43364		Issue :	3
	Detected Date:	30/10/2013		Detected Time:	10:58
	Start Date:	30/10/2013		Start Time:	10:58
	Anticipated Clear Date:	30/10/2013		Anticipated Clear Time:	17:30
	Next Update Date:	30/10/2013		Next Update Time:	14:30
	Incident Headline:	: STORNOWAY NODE 1202 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Service has not yet been restored. An engineer has been tasked to investigate root cause, his estimated time of arrival given as 14:00. Root cause and estimated time of repair are not known at present. Next update will be at 14:30 or sooner if significant progress made. Loss of internet services for {4678} Broadband end users
	Dialling Codes Affected:	01851 01859

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STORNOWAY NODE 1202 : DEGRADED SERVICE : Reference 43364 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43364		Issue :	2
	Detected Date:	30/10/2013		Detected Time:	10:58
	Start Date:	30/10/2013		Start Time:	10:58
	Anticipated Clear Date:	30/10/2013		Anticipated Clear Time:	17:30
	Next Update Date:	30/10/2013		Next Update Time:	13:30
	Incident Headline:	: STORNOWAY NODE 1202 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Service has not yet been restored. An engineer is to be tasked to investigate root cause, once allocated an estimated time of arrival will be available. Root cause and estimated time of repair are not known at present. Next update will be at 13:30 or sooner if significant progress made. Incident category increased due to impact. Loss of internet services for {4678} Broadband end users.
	Dialling Codes Affected:	01851 01859

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : STORNOWAY NODE 1202 : DEGRADED SERVICE : Reference 43364 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43364		Issue :	1
	Detected Date:	30/10/2013		Detected Time:	10:58
	Start Date:	30/10/2013		Start Time:	10:58
	Anticipated Clear Date:	30/10/2013		Anticipated Clear Time:	12:30
	Next Update Date:	30/10/2013		Next Update Time:	12:30
	Incident Headline:	: STORNOWAY NODE 1202 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Service not restored. Operational team carrying out initial dignostics. Next update 12:30. Customer impact unknown at present..
	Dialling Codes Affected:	01851 01859

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ALDEBURGH AREA 3 X MUXES : LOSS OF SERVICE : Reference 43150 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43150		Issue :	FINAL
	Detected Date:	29/10/2013		Detected Time:	06:04
	Start Date:	29/10/2013		Start Time:	05:47
	Actual Clear Date:	29/10/2013		Actual Clear Time:	08:30
	Incident Headline:	: ALDEBURGH AREA 3 X MUXES : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 08:30 after mains power was restored to the equipment. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01728
	Duration:	0 days 02 hours 43 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.