Broadband Incident Report : : STORNOWAY NODE 1202 : DEGRADED SERVICE : Reference 43364 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	43364		Issue :	2
	Detected Date:	30/10/2013		Detected Time:	10:58
	Start Date:	30/10/2013		Start Time:	10:58
	Anticipated Clear Date:	30/10/2013		Anticipated Clear Time:	17:30
	Next Update Date:	30/10/2013		Next Update Time:	13:30
	Incident Headline:	: STORNOWAY NODE 1202 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Service has not yet been restored. An engineer is to be tasked to investigate root cause, once allocated an estimated time of arrival will be available. Root cause and estimated time of repair are not known at present. Next update will be at 13:30 or sooner if significant progress made. Incident category increased due to impact. Loss of internet services for {4678} Broadband end users.
	Dialling Codes Affected:	01851 01859

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.