Broadband Incident Report : : SCOTLAND : DEGRADED SERVICE : Reference 47756 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47756		Issue :	FINAL
	Detected Date:	05/12/2013		Detected Time:	08:24
	Start Date:	05/12/2013		Start Time:	08:24
	Actual Clear Date:	05/12/2013		Actual Clear Time:	20:58
	Incident Headline:	: SCOTLAND : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a degradation of Broadband Service.
	Closure Details:	Service automatically restored at 20:58. The cause of this is currently under investigation. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01244 01301 01389 01436 01499 01586 01680 01855 01880 To Fo 01586 01680 01855 01880
	Duration:	0 days 12 hours 34 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAERWYS MSAN 301 : LOSS OF SERVICE : Reference 47814 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47814		Issue :	3
	Detected Date:	05/12/2013		Detected Time:	12:52
	Start Date:	05/12/2013		Start Time:	12:50
	Anticipated Clear Date:	06/12/2013		Anticipated Clear Time:	03:00
	Next Update Date:	05/12/2013		Next Update Time:	23:30
	Incident Headline:	: CAERWYS MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. A Precision test officer is now on site trying to locate the cause of this failure. Estimated time of restoration not yet known. Next update will be at 23:30 or sooner if significant progress made.
	Dialling Codes Affected:	01352

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CAERWYS MSAN 301 : LOSS OF SERVICE : Reference 47814 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47814		Issue :	2
	Detected Date:	05/12/2013		Detected Time:	12:52
	Start Date:	05/12/2013		Start Time:	12:50
	Anticipated Clear Date:	05/12/2013		Anticipated Clear Time:	21:00
	Next Update Date:	05/12/2013		Next Update Time:	19:30
	Incident Headline:	: CAERWYS MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service has not yet been restored. Operational team are currently carrying out investigations into this failure. Root cause and estimated time of repair are not known at present. Next update will be at 19:30 or sooner if significant progress made.
	Dialling Codes Affected:	01352

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND : DEGRADED SERVICE : Reference 47756 : Issue 3 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47756		Issue :	3
	Detected Date:	05/12/2013		Detected Time:	08:24
	Start Date:	05/12/2013		Start Time:	08:24
	Anticipated Clear Date:	05/12/2013		Anticipated Clear Time:	19:00
	Next Update Date:	05/12/2013		Next Update Time:	19:00
	Incident Headline:	: SCOTLAND : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Service not restored yet. Investigations ongoing. stimated time of repair unknown. Next update will be at 19:00. Degraded service to multiple bearers across MSIP platform in Scotland. Known to be affecting internet services for {485} Broadband end users.
	Dialling Codes Affected:	01244 01301 01389 01436 01499 01586 01680 01855 01880 To Fo 01586 01680 01855 01880

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : CAERWYS MSAN 301 : LOSS OF SERVICE : Reference 47814 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47814		Issue :	1
	Detected Date:	05/12/2013		Detected Time:	12:52
	Start Date:	05/12/2013		Start Time:	12:50
	Anticipated Clear Date:	05/12/2013		Anticipated Clear Time:	15:30
	Next Update Date:	05/12/2013		Next Update Time:	15:00
	Incident Headline:	CAERWYS MSAN 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Loss of internet services for {483} Broadband end users. Service not yet restored. The root cause is under investigation. The expected restoration time is unknown at present. Completing initial diagnostics. Next update will be at 15:00 or sooner if significant progress made.
	Dialling Codes Affected:	01352

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 47718 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47718		Issue :	5
	Detected Date:	05/12/2013		Detected Time:	04:06
	Start Date:	05/12/2013		Start Time:	04:00
	Anticipated Clear Date:	05/12/2013		Anticipated Clear Time:	16:00
	Next Update Date:	05/12/2013		Next Update Time:	16:00
	Incident Headline:	: MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not restored yet. Severe weather is believed to be affecting power and radio systems in the area. Estimated time of repair unknown. There will be no further updates until service is restored or there is a change in customer impact.
	Dialling Codes Affected:	01301 01389 01397 01436 01466 01496 01499 01522 01542 01546 01583 01586 01595 01599 01680 01681 01688 01764 01770 01806 01808 01838 01854 01857 01879 01880 01887 01950 01957 01972 01997 01887 01950 01957

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SCOTLAND : DEGRADED SERVICE : Reference 47756 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47756		Issue :	2
	Detected Date:	05/12/2013		Detected Time:	08:24
	Start Date:	05/12/2013		Start Time:	08:24
	Anticipated Clear Date:	05/12/2013		Anticipated Clear Time:	12:00
	Next Update Date:	05/12/2013		Next Update Time:	11:00
	Incident Headline:	: SCOTLAND : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Service not restored yet. Investigations ongoing. stimated time of repair unknown. Next update will be at 11:00.
	Dialling Codes Affected:	01244 01301 01389 01436 01499 01586 01680 01855 01880 To Fo 01586 01680 01855 01880

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.