Broadband Incident Report : : CALLANDER MUX 101 : LOSS OF SERVICE : Reference 2593 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2593		Issue :	FINAL
	Detected Date:	21/01/2014		Detected Time:	00:58
	Start Date:	21/01/2014		Start Time:	00:58
	Actual Clear Date:	21/01/2014		Actual Clear Time:	04:30
	Incident Headline:	: CALLANDER MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 04:30 after a hardware change at Callander. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01877
	Duration:	0 days 03 hours 32 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CALLANDER MUX 101 : LOSS OF SERVICE : Reference 2593 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2593		Issue :	3
	Detected Date:	21/01/2014		Detected Time:	00:58
	Start Date:	21/01/2014		Start Time:	00:58
	Anticipated Clear Date:	21/01/2014		Anticipated Clear Time:	06:00
	Next Update Date:	21/01/2014		Next Update Time:	06:00
	Incident Headline:	: CALLANDER MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer on site is liaising with the operational team and has changed the faulty hardware with the delivered spare. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01877

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CALLANDER MUX 101 : LOSS OF SERVICE : Reference 2593 : Issue 2 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2593		Issue :	2
	Detected Date:	21/01/2014		Detected Time:	00:58
	Start Date:	21/01/2014		Start Time:	00:58
	Anticipated Clear Date:	21/01/2014		Anticipated Clear Time:	06:00
	Next Update Date:	21/01/2014		Next Update Time:	04:30
	Incident Headline:	: CALLANDER MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineer on site investigating the root cause of the failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01877

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : CALLANDER MUX 101 : LOSS OF SERVICE : Reference 2593 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2593		Issue :	1
	Detected Date:	21/01/2014		Detected Time:	00:58
	Start Date:	21/01/2014		Start Time:	00:58
	Anticipated Clear Date:	21/01/2014		Anticipated Clear Time:	04:00
	Next Update Date:	21/01/2014		Next Update Time:	02:30
	Incident Headline:	: CALLANDER MUX 101 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair is unknown at present. Next update will be at 02:30 or sooner if significant progress is made.
	Dialling Codes Affected:	01877

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : DEGRADED SERVICE : Reference 2490 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2490		Issue :	FINAL
	Detected Date:	19/01/2014		Detected Time:	23:39
	Start Date:	19/01/2014		Start Time:	23:34
	Actual Clear Date:	20/01/2014		Actual Clear Time:	06:45
	Incident Headline:	: BRIGHTON NODE 04004 : DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 06:45 after a hardware change at Bristol. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01273
	Duration:	0 days 07 hours 11 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : DEGRADED SERVICE : Reference 2490 : Issue 4 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2490		Issue :	4
	Detected Date:	19/01/2014		Detected Time:	23:39
	Start Date:	19/01/2014		Start Time:	23:34
	Anticipated Clear Date:	20/01/2014		Anticipated Clear Time:	10:00
	Next Update Date:	20/01/2014		Next Update Time:	08:00
	Incident Headline:	: BRIGHTON NODE 04004 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	Engineer en route to Kemptown ETA 06:30. He will take the card to Brighton to install. Next update will be issued once he has done that.
	Dialling Codes Affected:	01273

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : BRIGHTON NODE 04004 : DEGRADED SERVICE : Reference 2490 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2490		Issue :	3
	Detected Date:	19/01/2014		Detected Time:	23:39
	Start Date:	19/01/2014		Start Time:	23:34
	Anticipated Clear Date:	20/01/2014		Anticipated Clear Time:	10:00
	Next Update Date:	20/01/2014		Next Update Time:	08:00
	Incident Headline:	: BRIGHTON NODE 04004 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.
	Progress Details:	First spare delivered and a task has been raised for an engineer to pick up the card and liaise with the operational team. Next update will be issued once resource has been allocated.
	Dialling Codes Affected:	01273

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.