Monday, January 20, 2014

Broadband Incident Report : : BRIGHTON NODE 04004 : DEGRADED SERVICE : Reference 2490 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 2490   Issue : 3  
  Detected Date: 19/01/2014   Detected Time: 23:39  
  Start Date: 19/01/2014   Start Time: 23:34  
  Anticipated Clear Date: 20/01/2014   Anticipated Clear Time: 10:00  
  Next Update Date: 20/01/2014   Next Update Time: 08:00  
     
  Incident Headline: : BRIGHTON NODE 04004 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: First spare delivered and a task has been raised for an engineer to pick up the card and liaise with the operational team. Next update will be issued once resource has been allocated.  
  Dialling Codes Affected:
01273
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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