Broadband Incident Report : : ULLAPOOL MUX 301 : DEGRADED SERVICE : Reference 5991 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5991		Issue :	4
	Detected Date:	09/02/2015		Detected Time:	11:28
	Start Date:	09/02/2015		Start Time:	11:22
	Anticipated Clear Date:	09/02/2015		Anticipated Clear Time:	22:18
	Next Update Date:	09/02/2015		Next Update Time:	22:18
	Incident Headline:	: ULLAPOOL MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Engineers have been to Ullapool and Lochbroom and proved the fault onto fibre. A task has been raised for a Precision test officer to investigate, awaiting allocation and ETA. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01854

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULLAPOOL MUX 301 : DEGRADED SERVICE : Reference 5991 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5991		Issue :	3
	Detected Date:	09/02/2015		Detected Time:	11:28
	Start Date:	09/02/2015		Start Time:	11:22
	Anticipated Clear Date:	09/02/2015		Anticipated Clear Time:	18:05
	Next Update Date:	09/02/2015		Next Update Time:	18:05
	Incident Headline:	: ULLAPOOL MUX 301 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	This incident is the child incident of IMT6068/15 (degraded transmission serving section between Lochbroom and Ullapool). Engineers are being tasked to site to check the transmission path at Lochbroom and Ullapool, ETA to follow. Spares have been ordered with an ETA of 20:00. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01854

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULLAPOOL MUX 301 : LOSS OF SERVICE : Reference 5991 : Issue 2 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5991		Issue :	2
	Detected Date:	09/02/2015		Detected Time:	11:28
	Start Date:	09/02/2015		Start Time:	11:22
	Anticipated Clear Date:	09/02/2015		Anticipated Clear Time:	13:22
	Next Update Date:	09/02/2015		Next Update Time:	12:28
	Incident Headline:	: ULLAPOOL MUX 301 : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Loss of internet services for {516} Broadband customers. Current Situation: Completing initial diagnostics. Root cause and estimated time of repair are not known at present.
	Dialling Codes Affected:	01854

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : ULLAPOOL MUX 301 : LOSS OF SERVICE : Reference 5991 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5991		Issue :	1
	Detected Date:	09/02/2015		Detected Time:	11:28
	Start Date:	09/02/2015		Start Time:	11:22
	Anticipated Clear Date:	09/02/2015		Anticipated Clear Time:	13:22
	Next Update Date:	09/02/2015		Next Update Time:	12:28
	Incident Headline:	: ULLAPOOL MUX 301 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01854

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : WROXTON ST MARY MUX 301 : LINE CARD (CI) : Reference 5658 : Issue 1 :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5658		Issue :	1
	Detected Date:	06/02/2015		Detected Time:	09:18
	Start Date:	06/02/2015		Start Time:	09:18
	Anticipated Clear Date:	06/02/2015		Anticipated Clear Time:	13:24
	Next Update Date:	06/02/2015		Next Update Time:	11:24
	Incident Headline:	: WROXTON ST MARY MUX 301 : LINE CARD (CI)
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Root cause suspected to be a failed line card. This will be changed as required. Next update will be issued upon service restoration. An engineer is being tasked to site, no ETA, root cause or estimated time of repair known at present.
	Dialling Codes Affected:

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : SHEFFIELD ELDON HSE 5TH FLR CORE IP : EMERGENCY PEW : Reference 3261 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	3261		Issue :	FINAL
	Detected Date:	22/01/2015		Detected Time:	22:05
	Start Date:	22/01/2015		Start Time:	22:05
	Actual Clear Date:	06/02/2015		Actual Clear Time:	06:23
	Incident Headline:	: SHEFFIELD ELDON HSE 5TH FLR CORE IP : EMERGENCY PEW
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service has been restored by completing: a change of hardware. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01262 01302 01332 01377 01388 01405 01439 01469 01472 01507 01522 01609 01636 01652 01653 01665 01668 01669 01709 01723 01757 01759 01773 01777 019137 01924 01937 01943 01944 01947 01964 01978 To Fo
	Duration:	14 days 08 hours 18 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364) : Reference 5087 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5087		Issue :	FINAL
	Detected Date:	03/02/2015		Detected Time:	03:34
	Start Date:	03/02/2015		Start Time:	03:30
	Actual Clear Date:	03/02/2015		Actual Clear Time:	10:22
	Incident Headline:	ADSL : DUFFTOWN MUX 301 : FAILED PLANNED WORK (PW248364)
	Incident Details:	Service restored at 10:22 by rolling back transmission path.
	Closure Details:	Service restored at 10:22 by rolling back transmission path. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01340
	Duration:	0 days 06 hours 52 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.