Broadband Incident Report : : MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE : Reference 58298 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58298		Issue :	FINAL
	Detected Date:	18/12/2015		Detected Time:	02:34
	Start Date:	18/12/2015		Start Time:	02:10
	Actual Clear Date:	18/12/2015		Actual Clear Time:	13:38
	Incident Headline:	: MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service was restored at 13:38 when the transmission path was swapped over to the dark fibres. Service monitored for stability. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224 01233 01330 01339 01340 01346 01358 01464 01467 01561 01569 01651 01771 01807 01856 01950 01975 To Fo
	Duration:	0 days 11 hours 28 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL : MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE : Reference 58298 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58298		Issue :	FINAL
	Detected Date:	18/12/2015		Detected Time:	02:34
	Start Date:	18/12/2015		Start Time:	02:10
	Actual Clear Date:	18/12/2015		Actual Clear Time:	13:38
	Incident Headline:	ADSL : MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband services may have experienced a degraded service
	Closure Details:	Service was restored at 13:38 when the transmission path was swapped over to the dark fibres. Service monitored for stability. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01224 01233 01330 01339 01340 01346 01358 01464 01467 01561 01569 01651 01771 01807 01856 01950 01975 To Fo
	Duration:	0 days 11 hours 28 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE : Reference 58298 : Issue 5 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58298		Issue :	5
	Detected Date:	18/12/2015		Detected Time:	02:34
	Start Date:	18/12/2015		Start Time:	02:10
	Anticipated Clear Date:	18/12/2015		Anticipated Clear Time:	14:30
	Next Update Date:	18/12/2015		Next Update Time:	14:30
	Incident Headline:	: MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The fibre has been damaged by rodents and spare fibres have been identified. The engineers are at Carrbridge and Daviot carrying out restoration via dark fibres. Estimated restoration time is 14:00. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01224 01233 01330 01339 01340 01346 01358 01464 01467 01561 01569 01651 01771 01807 01856 01950 01975 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE : Reference 58298 : Issue 4 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58298		Issue :	4
	Detected Date:	18/12/2015		Detected Time:	02:34
	Start Date:	18/12/2015		Start Time:	02:10
	Anticipated Clear Date:	18/12/2015		Anticipated Clear Time:	12:00
	Next Update Date:	18/12/2015		Next Update Time:	11:30
	Incident Headline:	: MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault has been proved to a fibre failure. Precision test officer has been to Daviot and has measured the fault. He has arranged a jointing team to investigate where the break is located, ETA 20 mins. They will then need to physically locate the break once they are on site. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01224 01233 01330 01339 01340 01346 01358 01464 01467 01561 01569 01651 01771 01807 01856 01950 01975 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE : Reference 58298 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58298		Issue :	3
	Detected Date:	18/12/2015		Detected Time:	02:34
	Start Date:	18/12/2015		Start Time:	02:10
	Anticipated Clear Date:	18/12/2015		Anticipated Clear Time:	12:00
	Next Update Date:	18/12/2015		Next Update Time:	09:50
	Incident Headline:	: MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault has been proved to a fibre failure. Precision test officer is now on site at Inverness and investigating. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01224 01233 01330 01339 01340 01346 01358 01464 01467 01561 01569 01651 01771 01807 01856 01950 01975 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE : Reference 58298 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58298		Issue :	2
	Detected Date:	18/12/2015		Detected Time:	02:34
	Start Date:	18/12/2015		Start Time:	02:10
	Anticipated Clear Date:	18/12/2015		Anticipated Clear Time:	08:10
	Next Update Date:	18/12/2015		Next Update Time:	06:10
	Incident Headline:	: MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	A precision test officer has been requested to Inverness his ETA will be advised when allocated. Re-route options are being explored. Root cause and estimated time of repair are unknown at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01224 01233 01330 01339 01340 01346 01358 01464 01467 01561 01569 01651 01771 01807 01856 01950 01975 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE : Reference 58298 : Issue 1 :

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Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	58298		Issue :	1
	Detected Date:	18/12/2015		Detected Time:	02:34
	Start Date:	18/12/2015		Start Time:	02:10
	Anticipated Clear Date:	18/12/2015		Anticipated Clear Time:	04:10
	Next Update Date:	18/12/2015		Next Update Time:	03:34
	Incident Headline:	: MULTIPLE MUX ABERDEEN AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01224 01233 01330 01339 01340 01346 01358 01464 01467 01561 01569 01651 01771 01807 01856 01950 01975 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.