Broadband Incident Report : ADSL :[KINGS CLIFFE]: MUX 101 : LOSS OF SERVICE : Reference 33402 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33402		Issue :	1
	Detected Date:	07/07/2016		Detected Time:	00:32
	Start Date:	07/07/2016		Start Time:	00:22
	Anticipated Clear Date:	07/07/2016		Anticipated Clear Time:	04:32
	Next Update Date:	07/07/2016		Next Update Time:	01:32
	Incident Headline:	ADSL :[KINGS CLIFFE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01780

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINGS CLIFFE]: MUX 101 : LOSS OF SERVICE : Reference 33397 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33397		Issue :	1
	Detected Date:	07/07/2016		Detected Time:	00:32
	Start Date:	07/07/2016		Start Time:	00:22
	Anticipated Clear Date:	07/07/2016		Anticipated Clear Time:	04:32
	Next Update Date:	07/07/2016		Next Update Time:	01:32
	Incident Headline:	ADSL :[KINGS CLIFFE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01780

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINGS CLIFFE]: MUX 101 : LOSS OF SERVICE : Reference 33399 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33399		Issue :	1
	Detected Date:	07/07/2016		Detected Time:	00:32
	Start Date:	07/07/2016		Start Time:	00:22
	Anticipated Clear Date:	07/07/2016		Anticipated Clear Time:	04:32
	Next Update Date:	07/07/2016		Next Update Time:	01:32
	Incident Headline:	ADSL :[KINGS CLIFFE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01780

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[KINGS CLIFFE]: MUX 101 : LOSS OF SERVICE : Reference 33398 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33398		Issue :	1
	Detected Date:	07/07/2016		Detected Time:	00:32
	Start Date:	07/07/2016		Start Time:	00:22
	Anticipated Clear Date:	07/07/2016		Anticipated Clear Time:	04:32
	Next Update Date:	07/07/2016		Next Update Time:	01:32
	Incident Headline:	ADSL :[KINGS CLIFFE]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01780

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[GREAT SAMPFORD]: MUX 101 : LOSS OF SERVICE : Reference 33401 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33401		Issue :	1
	Detected Date:	07/07/2016		Detected Time:	00:32
	Start Date:	07/07/2016		Start Time:	00:22
	Anticipated Clear Date:	07/07/2016		Anticipated Clear Time:	04:32
	Next Update Date:	07/07/2016		Next Update Time:	01:32
	Incident Headline:	ADSL :[GREAT SAMPFORD]: MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Initial diagnostics taking place.
	Dialling Codes Affected:	01799

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : : MULTIPLE MUXES SOUTH WEST : EMERGENCY PEW : Reference 33381 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33381		Issue :	1
	Detected Date:	06/07/2016		Detected Time:	23:38
	Start Date:	06/07/2016		Start Time:	23:38
	Anticipated Clear Date:	07/07/2016		Anticipated Clear Time:	01:38
	Next Update Date:	07/07/2016		Next Update Time:	00:38
	Incident Headline:	: MULTIPLE MUXES SOUTH WEST : EMERGENCY PEW
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above. https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
	Progress Details:	Customer impact: Errors have been identified from proactive monitoring on a card in SWINDON exchange. Current Situation: The card will be changed during an Emergency PEW window between 02:00 and 04:00 on the 07-07-16. The expected downtime for customers on this card is 30 minutes with an additional 30 minutes if roll back is required.
	Dialling Codes Affected:	01208 01237 01297 01326 01364 01404 01409 01503 01548 01566 01643 01647 01736 01752 01803 01823 01872 01934 To Fo

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

Broadband Incident Report : ADSL :[TIMBERSCOMBE]: MUX 101 : LOSS OF SERVICE (CI) : Reference 33319 : Issue FINAL :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33319		Issue :	FINAL
	Detected Date:	06/07/2016		Detected Time:	19:53
	Start Date:	06/07/2016		Start Time:	19:48
	Actual Clear Date:	06/07/2016		Actual Clear Time:	22:14
	Incident Headline:	ADSL :[TIMBERSCOMBE]: MUX 101 : LOSS OF SERVICE (CI)
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 22:14 after a card re-seat at Swindon. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01643
	Duration:	0 days 02 hours 25 minutes

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.