Broadband Incident Report : : HOOK MUX 101 : LOSS OF SERVICE : Reference 28533 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	28533		Issue :	FINAL
	Detected Date:	15/11/2007		Detected Time:	20:05
	Start Date:	15/11/2007		Start Time:	20:05
	Actual Clear Date:	16/11/2007		Actual Clear Time:	00:25
	Incident Headline:	: HOOK MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may currently be experiencing a loss or degradation of ADSL Service due to authentication issues.
	Progress Details:	Service has been restored by Card Change This issue may have been due to a Hardware Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01256

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System Time Stamp: 16/11/2007 01:07