Wednesday, December 26, 2007

Broadband Incident Report : : CHELTENHAM MUX 002 : LOSS OF SERVICE : Reference 31819 : Issue 3 :

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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 31819   Issue : 3  
  Detected Date: 26/12/2007   Detected Time: 16:33  
  Start Date: 26/12/2007   Start Time: 16:33  
  Anticipated Clear Date: 26/12/2007   Anticipated Clear Time: 21:00  
     
  Incident Headline: : CHELTENHAM MUX 002 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may be experiencing a loss of ADSL Service.




 
  Progress Details: BT is making progress towards full restoration of Service.

Latest Update:

BT has engaged its software engineers to carry out further diagnostics.

Further updates will be provided as soon as possible.




 
  Dialling Codes Affected:
01242
 
     

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Incident Manager - Automatic Mailer.
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System Time Stamp: 26/12/2007 18:04

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