Broadband Incident Report : FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE : Reference 2146 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	2146		Issue :	FINAL
	Detected Date:	31/01/2009		Detected Time:	18:38
	Start Date:	31/01/2009		Start Time:	18:33
	Actual Clear Date:	31/01/2009		Actual Clear Time:	22:09
	Incident Headline:	FREESERVE14 REDBACK 10-RB12B EALING : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Power Cycle Reboot Of Application Reboot of a Card Reset of a Card This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 31/01/2009 22:29