Broadband Incident Report : : ILFRACOMBE MUX 101 : LOSS OF SERVICE : Reference 12058 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12058		Issue :	FINAL
	Detected Date:	12/05/2009		Detected Time:	02:20
	Start Date:	12/05/2009		Start Time:	02:17
	Actual Clear Date:	12/05/2009		Actual Clear Time:	03:55
	Incident Headline:	: ILFRACOMBE MUX 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a SELECT ONE OF THE OPTIONS BELOW ----------------------------------- Card Change Card Reseat Configuration Connector Change Connector Reseat Power Cycle Reboot Of Application Reboot of a Card Reboot of Software Reset of Application Reset of a Card Reset of Software Shelf Change Software Download Software Upload This issue may have been due to SELECT ONE OF THE OPTIONS BELOW ----------------------------------- a Cable Fault your Power Failure your Planned Works a Data Fault a Denial of Service (DOS) Attack an Equipment Failure a Fibre Fault a Hardware Failure an Internet Virus Third Party Damage a Power Failure ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01271

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System Time Stamp: 12/05/2009 07:02