Broadband SERIOUS Incident Report : ILFORD 3 EDGE ROUTE SWITCH 3 : LOSS OF SERVICE : Reference 12209 : Issue FINAL :

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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	12209		Issue :	FINAL
	Detected Date:	13/05/2009		Detected Time:	17:47
	Start Date:	13/05/2009		Start Time:	16:20
	Actual Clear Date:	13/05/2009		Actual Clear Time:	18:15
	Incident Headline:	ILFORD 3 EDGE ROUTE SWITCH 3 : LOSS OF SERVICE
	Incident Details:	On 13/05/2009, BT experienced some difficulties with an edge route switch at Ilford. The fault was identified at 16:20 and restored at 18:15. The difficulty was as a result of a card failure.
	Progress Details:	Service has been restored by completing a reset of the Card. This issue may have been due to an Equipment Failure. ----------------------------------- BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:

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System Time Stamp: 14/05/2009 10:22