Broadband Incident Report : : PENZANCE MUX 302: LOSS OF SERVICE : Reference 17808 : Issue FINAL :

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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	17808		Issue :	FINAL
	Detected Date:	18/07/2009		Detected Time:	07:47
	Start Date:	18/07/2009		Start Time:	05:29
	Actual Clear Date:	18/07/2009		Actual Clear Time:	09:51
	Incident Headline:	: PENZANCE MUX 302: LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users will have experiencied a loss of Broadband Service.
	Progress Details:	Service has been restored by completing a Card Reseat This issue may have been due to an Equipment Failure BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01736

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System Time Stamp: 18/07/2009 13:19