Broadband SERIOUS Incident Report : : DERBY - SHEFFIELD : DEGRADED SERVICE : Reference 33710 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband SERIOUS Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33710		Issue :	3
	Detected Date:	24/10/2011		Detected Time:	09:50
	Start Date:	24/10/2011		Start Time:	09:45
	Anticipated Clear Date:	24/10/2011		Anticipated Clear Time:	15:00
	Next Update Date:	24/10/2011		Next Update Time:	13:30
	Incident Headline:	: DERBY - SHEFFIELD : DEGRADED SERVICE
	Incident Details:	On [insert date - 00 Month Year], BT experienced some difficulties with an [insert details of equipment e.g. line card, home gateway router etc] at [insert location of equipment e.g. Node/exchange location etc]. The fault was identified at [insert time] and [if relevant - and was upgraded within BT to a [SI/SSO etc]]. The difficulty was as a result of [insert a paragraph of technical detail].
	Progress Details:	Fault diagnosis is ongoing. Next update 13.30
	Dialling Codes Affected:	01132 01142 01143 01159 01162 01205 01246 01274 01302 01332 01388 01434 01472 01492 01507 01522 01584 01606 01623 01629 01652 01723 01729 01740 01743 01748 01759 01765 01773 01845 01900 01904 019141 019143 019149 01937 01943 01947 01964 01977 01937 01943 01947 01964

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