Thursday, April 12, 2012

Broadband Incident Report : : GOWER MUX 001 AND 301 : DEGRADED SERVICE : Reference 11215 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11215   Issue : FINAL  
  Detected Date: 12/04/2012   Detected Time: 12:24  
  Start Date: 12/04/2012   Start Time: 12:19  
  Actual Clear Date: 12/04/2012   Actual Clear Time: 18:55  
     
  Incident Headline: : GOWER MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service was restored at 18:55 after failed hardware reseated. Replacement card due onsite at 21:00 at which time it will be changed to prevent further failures.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01792
 
  Duration: 0 days 06 hours 36 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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