Thursday, April 12, 2012

Broadband Incident Report : : GOWER MUX 001 AND 301 : DEGRADED SERVICE : Reference 11215 : Issue 3 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 11215   Issue : 3  
  Detected Date: 12/04/2012   Detected Time: 12:24  
  Start Date: 12/04/2012   Start Time: 12:19  
  Anticipated Clear Date: 12/04/2012   Anticipated Clear Time: 19:30  
  Next Update Date: 12/04/2012   Next Update Time: 15:30  
     
  Incident Headline: : GOWER MUX 001 AND 301 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Engineer is now en route to site. A new card has been ordered to site ETA 18:30. Next update 15:30

 
  Dialling Codes Affected:
01792
 
     

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

No comments: