Thursday, December 6, 2012

Broadband Incident Report : : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE : Reference 42651 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42651   Issue : 3  
  Detected Date: 05/12/2012   Detected Time: 23:34  
  Start Date: 05/12/2012   Start Time: 23:21  
  Anticipated Clear Date: 06/12/2012   Anticipated Clear Time: 04:00  
  Next Update Date: 06/12/2012   Next Update Time: 04:00  
     
  Incident Headline: : BRISTOL NODE 11180 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Hardware was changed at 02:23 on the transmission network element at Bristol. All transmission alarms are clear. Operational team are checking the broadband traffic to confirm if service is restored.  
  Dialling Codes Affected:
0116201173011790127501454
017610193401275
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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