BTWholesale - URGENT BRIEFING

	BTWholesale
	URGENT BRIEFING
	Dear Customer, MBORC Declaration This briefing is to inform you that MBORC for repair has been declared in two further areas. _________________________________________________________________________________________ MBORC Due to the continuing adverse weather conditions, in parallel with our supplier, BT Wholesale is declaring MBORC for repair in the following two additional areas with effect from 14:00 on 7 December 2012: Central Downs East Downs MBORC remains in place in the following 11 areas too: Coventry Derby/Nottingham Exeter Humber Newport/Worcester North Wales Stoke/Chester Swansea Swindon Taunton Truro Our supplier is monitoring all areas closely where MBORC is in place and we will provide further updates as and when the situation changes. IMPACT During the MBORC, our service management centre will be very busy, and you may experience delays in getting a response from us. If you are able to avoid the need to contact us during this period, this will enable us to focus on progressing cases where we can. We will ensure you and your teams are updated via the online portals and regular communications channels as soon as we have more information. We would like to thank you for your continuing patience and consideration during this very challenging time. If you have any concerns, please talk to your Client Manager. Regards, Angus Flett Managing Director, BT Wholesale Customer Service & Service Operations LEGAL NOTICE The information contained in this briefing is confidential information as per your terms and conditions with BT. Please do not forward, republish or permit unauthorised access. The content is accurate at the time of writing and is subject to change.
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