Wednesday, December 26, 2012

Broadband Incident Report : WREXHAM - NODE 13008 : DEGRADED SERVICE : Reference 44621 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44621   Issue : FINAL  
  Detected Date: 26/12/2012   Detected Time: 21:18  
  Start Date: 26/12/2012   Start Time: 21:18  
  Actual Clear Date: 26/12/2012   Actual Clear Time: 22:55  
     
  Incident Headline: WREXHAM - NODE 13008 : DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Service fully restored at 22:55 after a dirty filter has been cleaned and a card has been reseated at Wrexham. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0197851978
 
  Duration: 0 days 01 hours 37 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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