Wednesday, December 26, 2012

Broadband Incident Report : : MIDDLESBOROUGH NODE 03003 : PARTIAL DEGRADED SERVICE : Reference 44559 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 44559   Issue : 2  
  Detected Date: 26/12/2012   Detected Time: 02:40  
  Start Date: 26/12/2012   Start Time: 02:40  
  Anticipated Clear Date: 26/12/2012   Anticipated Clear Time: 04:40  
  Next Update Date: 26/12/2012   Next Update Time: 04:30  
     
  Incident Headline: : MIDDLESBOROUGH NODE 03003 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: An engineer is en route to site to investigate cause of failure. His ETA is unknown at present. A new card has been ordered ETA to be advised. Next update will be at 04:30.

 
  Dialling Codes Affected:
0113201224012280128201287
01316601325013690138801423
0142901472014840160901625
0164201677017400174801833
0184501900019128019137019141
019151019152019154019155019156
0191580192501947019690289445
0194701969
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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