Wednesday, December 25, 2013

Broadband Incident Report : BURY MUX 101 : LOSS OF SERVICE (CI) : Reference 50263 : Issue 5 :

Incident Manager - Automatic Mailer.

  BT Wholesale - Broadband Incident Report  
  Please read the following incident report as it could have an impact on some of your end users  
  BT Incident Reference: 50263   Issue : 5  
  Detected Date: 24/12/2013   Detected Time: 16:45  
  Start Date: 24/12/2013   Start Time: 16:40  
  Anticipated Clear Date: 25/12/2013   Anticipated Clear Time: 03:00  
  Next Update Date: 25/12/2013   Next Update Time: 03:00  
  Incident Headline: BURY MUX 101 : LOSS OF SERVICE (CI)  
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

  Progress Details: Service has not been restored. The root cause is thought to be a multople card failure. the engineer is onsite investigating. Next update will be at 03:00 or sooner if significant progress made. Loss of internet services for {217} Broadband end users.
  Dialling Codes Affected:

This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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