Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL DEGRADED SERVICE : Reference 18520 : Issue 1 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18520		Issue :	1
	Detected Date:	22/04/2013		Detected Time:	15:55
	Start Date:	22/04/2013		Start Time:	15:50
	Anticipated Clear Date:	22/04/2013		Anticipated Clear Time:	18:03
	Next Update Date:	22/04/2013		Next Update Time:	17:05
	Incident Headline:	: BIRMINGHAM NODE 10185 : PARTIAL DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Completing initial diagnostics. Root cause and estimated time of repair is not known at present. Next update will be at 17:05.
	Dialling Codes Affected:	012170 012171 01283 01285 01299 01386 01453 01536 01538 01545 01554 01594 01646 01650 01656 01664 01686 01743 01745 01782 01788 01789 01792 01902 01905 01994 01902

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.