Thursday, April 25, 2013

Broadband Incident Report : : READING NODE 05211 : PARTIAL LOSS OF SERVICE : Reference 19171 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 19171   Issue : 1  
  Detected Date: 25/04/2013   Detected Time: 17:14  
  Start Date: 25/04/2013   Start Time: 17:12  
  Anticipated Clear Date: 25/04/2013   Anticipated Clear Time: 19:55  
  Next Update Date: 25/04/2013   Next Update Time: 19:00  
     
  Incident Headline: : READING NODE 05211 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Operational teams are carrying out initial remote diagnostics.  
  Dialling Codes Affected:
0117301179011890120201208
0123501243012520125601258
0126401276012800128801300
0130501326013670137301395
0142001425014580149101579
0160801626016350164701722
0172601749017520176101793
0179401803018230184101844
0186501872019290193401935
01962019850199302380280238063
0239255LLSM0LLST0LLTH0LLWW0
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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