Broadband Incident Report : : BIRMINGHAM NODE 10185 : PARTIAL DEGRADED SERVICE : Reference 18520 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18520		Issue :	FINAL
	Detected Date:	22/04/2013		Detected Time:	15:55
	Start Date:	22/04/2013		Start Time:	15:50
	Actual Clear Date:	22/04/2013		Actual Clear Time:	16:15
	Incident Headline:	: BIRMINGHAM NODE 10185 : PARTIAL DEGRADED SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Service fully restored at 16:15 after a remote reset was performed. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	012170 012171 01283 01285 01299 01386 01453 01536 01538 01545 01554 01594 01646 01650 01656 01664 01686 01743 01745 01782 01788 01789 01792 01902 01905 01994 01902
	Duration:	0 days 00 hours 25 minutes

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.