Thursday, April 11, 2013

Broadband Incident Report : : EALING NODE 04002 : DEGRADED SERVICE : Reference 17330 : Issue 1 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 17330   Issue : 1  
  Detected Date: 11/04/2013   Detected Time: 14:10  
  Start Date: 11/04/2013   Start Time: 14:10  
  Anticipated Clear Date: 11/04/2013   Anticipated Clear Time: 19:45  
  Next Update Date: 11/04/2013   Next Update Time: 17:15  
     
  Incident Headline: : EALING NODE 04002 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.

For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above.

http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
 
  Progress Details: Root cause is suspected to be a card failure. An engineer is being tasked to change it. A spare is available onsite. Next update will be at 17:15  
  Dialling Codes Affected:
0127501285013710144201702
01708017280192302032640207935
02085670208579020879702088330208839
0208840020884102088420208845LLWE0
020884102088420208845
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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