Saturday, August 24, 2013

Broadband Incident Report : : CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE : Reference 35509 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35509   Issue : FINAL  
  Detected Date: 24/08/2013   Detected Time: 09:46  
  Start Date: 24/08/2013   Start Time: 09:46  
  Actual Clear Date: 24/08/2013   Actual Clear Time: 16:30  
     
  Incident Headline: : CHURCHILL MUX 301 AND WEST HARPTREE MUX 301 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service restored at 16:30 after a card was changed at Winsscombe. Loss of internet services for {565} Broadband end users.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0176101934
 
  Duration: 0 days 06 hours 44 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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