Friday, August 23, 2013

Broadband Incident Report : : GUILDFORD NODE 05025: DEGRADED SERVICE : Reference 35308 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35308   Issue : FINAL  
  Detected Date: 23/08/2013   Detected Time: 09:12  
  Start Date: 23/08/2013   Start Time: 09:04  
  Actual Clear Date: 23/08/2013   Actual Clear Time: 09:26  
     
  Incident Headline: : GUILDFORD NODE 05025: DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a degradation of Broadband Service.
 
  Closure Details: Degraded internet services for {1267} Broadband end users. Service restored at 09:26 after a card was reset at Guilford.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0125201428
 
  Duration: 0 days 00 hours 22 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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