Wednesday, August 21, 2013

Broadband Incident Report : : HEMEL HEMPSTEAD NODE 06006 : PARTIAL DEGRADED SERVICE : Reference 35069 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 35069   Issue : 3  
  Detected Date: 21/08/2013   Detected Time: 12:43  
  Start Date: 21/08/2013   Start Time: 12:34  
  Anticipated Clear Date: 21/08/2013   Anticipated Clear Time: 17:45  
  Next Update Date: 21/08/2013   Next Update Time: 17:30  
     
  Incident Headline: : HEMEL HEMPSTEAD NODE 06006 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: A spare has been identified at Watford and an engineer has been tasked to collect the card and change. His ETA is unknown at present. A new card has been ordered to site ETA 17:00 as a parallel action. Next update will be at 17:30 or sooner if significant progress made.
 
  Dialling Codes Affected:
012960144201494
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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