Wednesday, October 16, 2013

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE : Reference 41555 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41555   Issue : 3  
  Detected Date: 16/10/2013   Detected Time: 12:51  
  Start Date: 16/10/2013   Start Time: 12:50  
  Anticipated Clear Date: 16/10/2013   Anticipated Clear Time: 20:00  
  Next Update Date: 16/10/2013   Next Update Time: 19:00  
     
  Incident Headline: : MILTON KEYNES EDGE ROUTE SWITCH ERX5 : DEGRADED SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service.  
  Progress Details: Remote restore actions have taken place and service is believed to be restored at 16:56. We are confirming the issue has been resolved with the customers. Next update will be at 19:00.  
  Dialling Codes Affected:
0116201205012340128401296
0135401359014060143801440
0144201462014760148701525
0153601608016380173301763
0176701778018650186901908
01933019450195401869
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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