Wednesday, October 16, 2013

Broadband Incident Report : : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE : Reference 41569 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 41569   Issue : 2  
  Detected Date: 16/10/2013   Detected Time: 14:14  
  Start Date: 16/10/2013   Start Time: 14:10  
  Anticipated Clear Date: 16/10/2013   Anticipated Clear Time: 19:45  
  Next Update Date: 16/10/2013   Next Update Time: 19:45  
     
  Incident Headline: : VARIOUS BIRMINGHAM EDGE ROUTE SWITCH : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: At 18:00 service partially restored. Technical support are still investigating. Estimated time of repair is not known. The next update will be at 19:45 or sooner if significant progress made.  
  Dialling Codes Affected:
011620121440121770123401242
0127001291012950129901327
0138601404014370144301452
0145501525015270153801543
0158401600016330163601639
0164301656016750178201873
0190501938019700198401989
01994019380197001984
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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