Monday, October 28, 2013

Broadband Incident Report : : SHEFFIELD EDGE ROUTE SWITCH 27 : PARTIAL LOSS OF SERVICE : Reference 42901 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 42901   Issue : 2  
  Detected Date: 28/10/2013   Detected Time: 06:20  
  Start Date: 28/10/2013   Start Time: 06:18  
  Anticipated Clear Date: 28/10/2013   Anticipated Clear Time: 12:00  
  Next Update Date: 28/10/2013   Next Update Time: 12:00  
     
  Incident Headline: : SHEFFIELD EDGE ROUTE SWITCH 27 : PARTIAL LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service has not yet been restored. Spares en route to site with an ETA of 09:55. Engineer to be tasked to collect and install. Estimated time of restoration not yet known. Next update will be at 12:00 or sooner if significant progress made.  
  Dialling Codes Affected:
0113201142011430114401158
0115901204012050120701254
0126201289013020133201405
0142201423014270143001433
0143401469014720150701509
0152201526015290153501548
0162301629016360164201673
0167701695017240175101754
0175601757017590176501773
017770184501904019141019144
0191450191470191490192401947
01949019640196901924
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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