Broadband Incident Report : MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE : Reference 47718 : Issue 8 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	47718		Issue :	8
	Detected Date:	05/12/2013		Detected Time:	04:06
	Start Date:	05/12/2013		Start Time:	04:00
	Anticipated Clear Date:	09/12/2013		Anticipated Clear Time:	14:00
	Next Update Date:	09/12/2013		Next Update Time:	13:00
	Incident Headline:	MULTIPLE MUXES NORTH SCOTLAND : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Service not yet restored. The root cause is under investigation. Pennyghael, which is on the Isle of Mull is the only location left affected (38 broadband end users) requiring a site visit via ferry. The engineer is now en route to site via the ferry. Next update will be at 13:00 or sooner if significant progress made.
	Dialling Codes Affected:	01294 01301 01339 01389 01397 01436 01466 01496 01499 01522 01540 01542 01546 01583 01586 01595 01599 01680 01681 01688 01764 01770 01771 01806 01808 01838 01854 01855 01857 01866 01877 01879 01880 01887 01950 01951 01957 01967 01972 01997 01951 01957 01967 01972

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.