Broadband Incident Report : MULTIPLE MUXS IN THE SOUTH WEST : LOSS OF SERVICE : Reference 1597 : Issue 2 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	1597		Issue :	2
	Detected Date:	14/01/2014		Detected Time:	08:43
	Start Date:	14/01/2014		Start Time:	08:40
	Anticipated Clear Date:	14/01/2014		Anticipated Clear Time:	20:00
	Next Update Date:	14/01/2014		Next Update Time:	18:00
	Incident Headline:	MULTIPLE MUXS IN THE SOUTH WEST : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	The Precision Test Officer is onsite investigating. the damage has been found 22 km from Newquay towards Mitchell. The root cause is amultiple cable failure IMT1605/14. Next update will be issued upon service restoration or sooner with a significant development. Loss of internet services for {4067} Broadband end users.
	Dialling Codes Affected:	01326 01637 01720 01726 01736 01841 01872 01720 01726

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.