Broadband Incident Report : : NORWICH NODE 09003 : DEGRADED SERVICE : Reference 5105 : Issue 1 :

--------------------------------------------------------------
Incident Manager - Automatic Mailer.
*** PLEASE DO NOT REPLY TO THIS E-MAIL ***
--------------------------------------------------------------

	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	5105		Issue :	1
	Detected Date:	08/02/2014		Detected Time:	02:04
	Start Date:	08/02/2014		Start Time:	02:02
	Anticipated Clear Date:	08/02/2014		Anticipated Clear Time:	06:00
	Next Update Date:	08/02/2014		Next Update Time:	04:00
	Incident Headline:	: NORWICH NODE 09003 : DEGRADED SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a degradation of Broadband Service. For a full list of affected circuits, please log into BBCR, navigate to the MSO Fault Search report and enter the MSO reference number above. http://www.btwholesale.com/pages/static/Applications/Orders/Broadband_Customer_Reporting.html
	Progress Details:	Engineer tasked to site to investigate cause of the failure. Sapre hardware is on site. Next update will be issued upon service restoration.
	Dialling Codes Affected:	01379 01440 01473 01493 01502 01508 01553 01603 01728 01953 01553 01603 01728

--------------------------------------------------------------
This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.