Friday, May 2, 2014

Broadband Incident Report : : 16 MUXES IN DEBENHAM AREA : LOSS OF SERVICE : Reference 15287 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 15287   Issue : 3  
  Detected Date: 02/05/2014   Detected Time: 13:24  
  Start Date: 02/05/2014   Start Time: 13:24  
  Anticipated Clear Date: 02/05/2014   Anticipated Clear Time: 17:00  
  Next Update Date: 02/05/2014   Next Update Time: 17:00  
     
  Incident Headline: : 16 MUXES IN DEBENHAM AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Eleven of the sixteen muxes have fully recovered, this leaves 1,600 ends users still impacted. Power engineers remain on-site working to ensure all power services have fully restored and are stable. The transmission and broadband operational teams continue to work to resolve the remaining impacted services. Next update will be issued upon service restoration.  
  Dialling Codes Affected:
01379014490147301728
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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