Broadband Incident Report : : 16 MUXES IN DEBENHAM AREA : LOSS OF SERVICE : Reference 15287 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	15287		Issue :	FINAL
	Detected Date:	02/05/2014		Detected Time:	13:24
	Start Date:	02/05/2014		Start Time:	13:24
	Actual Clear Date:	02/05/2014		Actual Clear Time:	15:54
	Incident Headline:	: 16 MUXES IN DEBENHAM AREA : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	Customer service was fully restored at 15:54, following the remote reset of SDH hardware, this was after the main outage of loss of power was restored at 14:00. Loss of internet services for 5,119 Broadband Customers. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01379 01449 01473 01728
	Duration:	0 days 02 hours 30 minutes

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