Saturday, August 16, 2014

Broadband Incident Report : LITTLE BUDWORTH DSL 001 : PARTIAL DEGRADED SERVICE : Reference 30785 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 30785   Issue : FINAL  
  Detected Date: 14/08/2014   Detected Time: 18:56  
  Start Date: 14/08/2014   Start Time: 18:56  
  Actual Clear Date: 16/08/2014   Actual Clear Time: 08:25  
     
  Incident Headline: LITTLE BUDWORTH DSL 001 : PARTIAL DEGRADED SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service fully restored at 08:25 after all the line card where removed and replaced one at a time to prove which one is faulty. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01829
 
  Duration: 1 days 13 hours 29 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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