Saturday, August 30, 2014

Broadband Incident Report : : MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE : Reference 32852 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 32852   Issue : FINAL  
  Detected Date: 30/08/2014   Detected Time: 02:23  
  Start Date: 30/08/2014   Start Time: 02:22  
  Actual Clear Date: 30/08/2014   Actual Clear Time: 06:47  
     
  Incident Headline: : MILTON KEYNES EDGE ROUTE SWITCH 5 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: Service was restored at 06:47 by performing a power cycle on the Edge Route Switch. The fan tray has also been been replaced as of 07:04.
BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
0116201205012340128401296
0135401359014060143801440
0144201455014620147601487
0152501536016080163801733
0176301767017750177801827
0186501869019080193301945
01954
 
  Duration: 0 days 04 hours 25 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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