Sunday, September 7, 2014

Broadband Incident Report : : BURY SUSSEX MSAN 301 AND DSL 101 : LOSS OF SERVICE : Reference 33907 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 33907   Issue : FINAL  
  Detected Date: 07/09/2014   Detected Time: 18:26  
  Start Date: 07/09/2014   Start Time: 18:20  
  Actual Clear Date: 07/09/2014   Actual Clear Time: 20:13  
     
  Incident Headline: : BURY SUSSEX MSAN 301 AND DSL 101 : LOSS OF SERVICE  
     
  Incident Details: Some of your Broadband End Users may have experienced a loss of Broadband Service.

 
  Closure Details: This was running as a child case of the parent P1 incident IMT33918/14. Service restored at 20:13 . Report from switch of isolation and Broadband also down. No power alarms were seen NMC so a Power engineer was tasked to site. He advised that the wiring was burnt out between isolator and PER rack. A temporary repair has been completed, PER now supporting load and follow up repairs to be completed tomorrow 08/08/14. Loss of internet services for {691} Broadband customers.

BT regrets any inconvenience this may have caused.
 
  Dialling Codes Affected:
01798
 
  Duration: 0 days 01 hours 53 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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