Broadband Incident Report : : BURY SUSSEX MSAN 301 AND DSL 101 : LOSS OF SERVICE : Reference 33907 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	33907		Issue :	FINAL
	Detected Date:	07/09/2014		Detected Time:	18:26
	Start Date:	07/09/2014		Start Time:	18:20
	Actual Clear Date:	07/09/2014		Actual Clear Time:	20:13
	Incident Headline:	: BURY SUSSEX MSAN 301 AND DSL 101 : LOSS OF SERVICE
	Incident Details:	Some of your Broadband End Users may have experienced a loss of Broadband Service.
	Closure Details:	This was running as a child case of the parent P1 incident IMT33918/14. Service restored at 20:13 . Report from switch of isolation and Broadband also down. No power alarms were seen NMC so a Power engineer was tasked to site. He advised that the wiring was burnt out between isolator and PER rack. A temporary repair has been completed, PER now supporting load and follow up repairs to be completed tomorrow 08/08/14. Loss of internet services for {691} Broadband customers. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01798
	Duration:	0 days 01 hours 53 minutes

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