Thursday, January 29, 2015

Broadband Incident Report : ADSL : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE : Reference 4253 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4253   Issue : FINAL  
  Detected Date: 29/01/2015   Detected Time: 12:14  
  Start Date: 29/01/2015   Start Time: 12:10  
  Actual Clear Date: 29/01/2015   Actual Clear Time: 12:27  
     
  Incident Headline: ADSL : NEWBRIDGE-ON-WYE MUX 001 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 569 Broadband customers.  
  Closure Details: Customer service was fully restored at 12:27 following a fibre repair. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
0159701982
 
  Duration: 0 days 00 hours 17 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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