Wednesday, January 28, 2015

Broadband Incident Report : : NORTH WEST AND NORTHER IRELAND MUXES : LOSS OF SERVICE : Reference 4037 : Issue 3 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 4037   Issue : 3  
  Detected Date: 28/01/2015   Detected Time: 11:18  
  Start Date: 28/01/2015   Start Time: 11:14  
  Anticipated Clear Date: 28/01/2015   Anticipated Clear Time: 13:15  
  Next Update Date: 28/01/2015   Next Update Time: 13:00  
     
  Incident Headline: : NORTH WEST AND NORTHER IRELAND MUXES : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.


 
  Progress Details: Service automatically restored by 11:27 to all affected customers. Root cause of failure is currently under investigation. Incident will remain open for a monitoring period to ensure stability due to the large impact affected. Next update will be issued upon completion of monitoring period or sooner should there be a change in impact.  
  Dialling Codes Affected:
0122901539017680193101946
028217502821760288289
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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