Broadband Incident Report : : MULTIPLE MUXS KIRKWALL AREA : LOSS OF SERVICE : Reference 13156 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	13156		Issue :	3
	Detected Date:	30/03/2015		Detected Time:	00:36
	Start Date:	30/03/2015		Start Time:	00:34
	Anticipated Clear Date:	30/03/2015		Anticipated Clear Time:	03:05
	Next Update Date:	30/03/2015		Next Update Time:	03:05
	Incident Headline:	: MULTIPLE MUXS KIRKWALL AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Fault has been identified on the Transmission network element at Aberdeen and the network element has lost communication. Transmission technical services have been engaged to investigate. Spares are in process of being ordered and an engineer is being tasked to site, ETA is 03:00. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01806 01856 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.