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Incident Manager - Automatic Mailer.
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| BT Wholesale - Broadband Incident Report | |||||||||
| Please read the following incident report as it could have an impact on some of your end users | |||||||||
| BT Incident Reference: | 13156 | Issue : | 4 | ||||||
| Detected Date: | 30/03/2015 | Detected Time: | 00:36 | ||||||
| Start Date: | 30/03/2015 | Start Time: | 00:34 | ||||||
| Anticipated Clear Date: | 30/03/2015 | Anticipated Clear Time: | 07:00 | ||||||
| Next Update Date: | 30/03/2015 | Next Update Time: | 06:45 | ||||||
| Incident Headline: | : MULTIPLE MUXS KIRKWALL AREA : LOSS OF SERVICE | ||||||||
| Incident Details: | At the moment some of your Broadband End Users may be experiencing a loss of Broadband service. | ||||||||
| Progress Details: | Engineer has been to site and carried out hardware re seat to no avail. There are no donor spares on site at Aberdeen but spares identified at Dundee and Inverness. Field tasks also raised for these sites and an engineer has been allocated for Inverness. He will collect the spare and meet up at mid point with the engineer from Aberdeen to collect the spare (round trip 06:00). Reroute options also been considered but not possible. Three spares have also been ordered, ETA 07:05, 08:11 and 10:38. Estimated time of restoration not yet known. Next update will be issued upon service restoration unless there should be a significant development. | ||||||||
| Dialling Codes Affected: |
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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.
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