Friday, March 27, 2015

Broadband Incident Report : : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE : Reference 12906 : Issue 2 :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 12906   Issue : 2  
  Detected Date: 27/03/2015   Detected Time: 09:08  
  Start Date: 27/03/2015   Start Time: 09:04  
  Anticipated Clear Date: 27/03/2015   Anticipated Clear Time: 11:04  
  Next Update Date: 27/03/2015   Next Update Time: 10:09  
     
  Incident Headline: : MULTIPLE MUXES CARLISLE AREA : LOSS OF SERVICE  
     
  Incident Details: At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
FOR A FULL LIST OF affected circuits, please LOG INTO BBCR, navigate TO THE MSO Fault Search report AND enter THE MSO reference NUMBER above.
https://www.btwholesale.com/pages/static/Applications/Orders_and_Faults/Broadband_Customer_Reporting/index.htm
 
  Progress Details: Customer impact: Loss of internet services for{1984} Broadband customers in CARLISLE area

Current Situation: Completing initial diagnostics. The cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
 
  Dialling Codes Affected:
015390176801946To Fo
 
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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