Broadband Incident Report : : MULTIPLE MUXES IN THE KENT AREA : LOSS OF SERVICE : Reference 18812 : Issue 3 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18812		Issue :	3
	Detected Date:	05/05/2015		Detected Time:	20:12
	Start Date:	05/05/2015		Start Time:	20:10
	Anticipated Clear Date:	06/05/2015		Anticipated Clear Time:	02:45
	Next Update Date:	06/05/2015		Next Update Time:	01:00
	Incident Headline:	: MULTIPLE MUXES IN THE KENT AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	Root cause of the failure has been proven to a trnasmission failure. Engineer en route to Medway, ETA 23:45. Spare hardware is to be ordered from the stores however delays encountered in identifying the required spares due to the nature of the failure. Technical Support are continuing with their investigations and vendor support are being engaged. Remote re-routes are not available due to the nature of this failure. Root cause and estimated time of repair are not known at present. Next update will be issued upon service restoration unless there should be a significant development.
	Dialling Codes Affected:	01233 01303 01304 01580 01797 01892 To Fo

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