Broadband Incident Report : : MULTIPLE MUXES IN THE KENT AREA : LOSS OF SERVICE : Reference 18812 : Issue 2 :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	18812		Issue :	2
	Detected Date:	05/05/2015		Detected Time:	20:12
	Start Date:	05/05/2015		Start Time:	20:10
	Anticipated Clear Date:	05/05/2015		Anticipated Clear Time:	22:42
	Next Update Date:	05/05/2015		Next Update Time:	22:42
	Incident Headline:	: MULTIPLE MUXES IN THE KENT AREA : LOSS OF SERVICE
	Incident Details:	At the moment some of your Broadband End Users may be experiencing a loss of Broadband service.
	Progress Details:	An engineer has been tasked to Medway as this is where the fault is suspected to be. Transmission technical support has been engaged to investigate this complex issue. Re-routes are not possible at this time due to the nature of this fault. The root cause of the incident is unconfirmed at present and estimated time of repair unknown. Next update will be issued upon service restoration or sooner with a significant development.
	Dialling Codes Affected:	01233 01303 01304 01580 01797 01892 To Fo

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.