Advanced notice of potential loss of Broadband services IMT28026/15

		BT Wholesale – Loss of Broadband Services – Serious Incident
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	BT Incident Reference:		IMT28026/15	Issue :1	UPDATE
	Detected DATE:		30/06/2015	Detected TIME:	12: 11
	Incident Impact Statement:		We are aware of an issue impacting connectivity to Broadband services and are currently investigating with technical support teams. At the moment, we are unable to inform you of your specific affected circuits and services. Once root cause is established we will issue this detail promptly. Engineers are currently on site investigating
	Incident Headline:		Broadband Services Communications: National Incident:   Loss of Service:
	Incident Details:		Some of your customers may be experiencing a Loss of Service
	Geographical Area:		Mid Wales area

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

 

 

 

Kind Regards
Jan Kirkham

 

Pan BT Major Incident Management, UK Networks

 

BT Technology, Service and Operations |End to End Service 

Tel: +44 (0) 800 328 0226  | Mob: 07918712192 |  E-mail: janet.kirkham@bt.com 

Oswestry NNMC | PostPoint NWG02 | Whittington House | Park Hall | Oswestry | Shropshire | SY11 4TB.

 

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