Thursday, July 2, 2015

Broadband Incident Report : ADSL : STAPLEFORD MUX 101 : LOSS OF SERVICE : Reference 28675 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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  BT Wholesale - Broadband Incident Report  
     
  Please read the following incident report as it could have an impact on some of your end users  
     
  BT Incident Reference: 28675   Issue : FINAL  
  Detected Date: 02/07/2015   Detected Time: 01:19  
  Start Date: 02/07/2015   Start Time: 01:14  
  Actual Clear Date: 02/07/2015   Actual Clear Time: 03:20  
     
  Incident Headline: ADSL : STAPLEFORD MUX 101 : LOSS OF SERVICE  
     
  Incident Details: Loss of internet services for 330 Broadband customers.  
  Closure Details: Customer service was restored at 03:20 following a re-route of the traffic. BT regrets any inconvenience this may have caused.  
  Dialling Codes Affected:
01708
 
  Duration: 0 days 02 hours 05 minutes  
     

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This message concerns an on-going incident. We have tried to make sure that the information is accurate at the time of publication but it may quickly become out of date as the incident progresses. You may use the information only to advise your customers of the progress of the incident. You must not re-publish the information in any form except as a service update on your customer website.

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