Broadband Incident Report : ADSL : SHETLAND : LOSS OF SERVICE : Reference 25268 : Issue FINAL :

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Incident Manager - Automatic Mailer.
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	BT Wholesale - Broadband Incident Report
	Please read the following incident report as it could have an impact on some of your end users
	BT Incident Reference:	25268		Issue :	FINAL
	Detected Date:	15/06/2015		Detected Time:	02:02
	Start Date:	15/06/2015		Start Time:	02:02
	Actual Clear Date:	15/06/2015		Actual Clear Time:	05:42
	Incident Headline:	ADSL : SHETLAND : LOSS OF SERVICE
	Incident Details:	Loss of internet services for {2000} Broadband customers - Repeat notification.
	Closure Details:	Retrospective report. Initially this was thought to be part of a planned work but it has been identified that the service loss has been caused by configuration change that occurred at 02:02 and caused the outage. Broadband team have reversed the configuration to restore service by 05:42 - Repeat notification. BT regrets any inconvenience this may have caused.
	Dialling Codes Affected:	01595 01806 01950 01957
	Duration:	0 days 03 hours 40 minutes

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